Frequently Asked Questions

Yes! Our Resident Portal makes managing your home easy. You can pay rent, submit service requests, update your contact information, view lease documents, and even connect with neighbors or receive community updates — all in one place.

Maintenance requests can be submitted quickly and easily through the Resident Portal. For urgent issues, you can also contact our office directly. Emergency maintenance is available 24/7.

Call our office and you will be connected to our after-hours system.  After choosing the option for emergency maintenance leave a detailed message and it will be sent to our on-call maintenance technician who will get back to you promptly.

Most non-emergency maintenance requests are completed within 1-2 business days. Our on-site maintenance team works hard to respond to requests as quickly as possible.

Yes, we love bringing our community together! We host regular resident events such as seasonal gatherings, pet-friendly activities, and appreciation events. Be sure to follow us on social media and check the Resident Portal for updates.

Rent is due on or before the 1st of each month. Any rent received on or after the 4th of the month is subject to late fees.

Rent can be paid online through the Resident Portal via e-check (free) or credit/debit card (processing fees apply). You can also pay by personal check or money order in the leasing office. We do not accept cash.

We require that all tenants carry personal liability renter's insurance. Residents may also opt for personal property protection to cover their personal property in the event of fire, flood or other loss issues. The policies are fairly inexpensive and worth the small investment. We have partnered with E-Renter Plan for pre-approved low cost insurance, though you may use any insurance company you choose.

You can download a copy of your lease in the Resident Portal, or reach out to our office for a copy.

Absolutely — we love when our residents choose to stay! You’ll receive a renewal offer prior to your lease end date. Rent amounts may be subject to market conditions at the time of renewal.

We do not allow subleasing. Any adult residing in the townhome must go through the application and screening process and be added to the lease agreement.

To add or remove a person to your lease agreement, the unit will need to be re-qualified to ensure that rent will be paid.Please note that new additions to lease agreements may need to formally apply and complete a screening and background check. If we are unable to re-qualify the unit, we may not be able to make any changes to the lease.

Life happens, and we understand plans can change. If you need to end your lease early, contact our office to review your lease terms — you may be subject to a lease-break fee or additional charges, depending on the terms of your lease.

If you need to transfer to another townhome, either because you need more space or less space – or just need something different, we can help you. Contact a leasing specialist for current availability and to review our transfer policy.

Yes, we’ll provide a detailed move-out checklist to help ensure your townhome is left in good condition. This helps avoid any deductions from your security deposit. Contact the office when you're preparing to move out and we’ll guide you through the process.

After approval of your application you will be provided with paperwork outlining the specific amount you will need to pay to move in. This will include the following: First month’s rent Security Deposit Any pet fees/deposits An administration fee of $250 to cover the cost of processing the lease paperwork A parking permit fee of $20 per vehicle

Security deposits range from $500 to two months’ rent, based on credit and rental history.

The following is a basic checklist that outlines what you will need to complete prior to move-in. For more specifics contact your leasing specialist. Signed lease agreement All move in fees and deposits paid All utilities switched into your name, with confirmation All pets registered with Pet Screening with current vaccination records on file and a completed pet meet and greet Valid renter’s insurance documents provided

Your lease can be signed electronically. You will be sent a link to your email enabling you to digitally sign at your convenience. If you prefer to sign with pen and paper just let us know and we can do that too!

Yes, all lease signers will need to be present at move in and have a valid government issued photo ID.

We don’t require a specific moving company. Our leasing team will provide you with move-in instructions and any important access details prior to your move. Since our buildings are two stories without elevators, we recommend planning accordingly if you're moving into an upstairs townhome..

All of our homes are two-story townhomes, giving you the feel of a traditional home with added privacy and space—no neighbors above or below.

We currently offer lease terms between 7 and 12 months.

Each townhome includes a private 1-car garage and a 1-car driveway, providing residents with convenient, dedicated parking.

Limited guest parking is available; however, residents are not permitted to park in guest spaces. All guests must be registered in our parking management system—unregistered vehicles are subject to booting or towing at the owner's expense.

Prince Place Townhomes is located within the School District of Palm Beach County and is currently zoned for Barton Elementary School, Lake Worth Community Middle School, and Lake Worth Community High School.

We are a smoke-free community.  Smoking is not permitted anywhere on property.

Yes! Curbside trash and recycling pickup are provided once a week for every townhome. Trash and recycling bins are provided, making it easy and convenient to manage your waste right from your doorstep.

Some of our units come with in-home washers and dryers included, while others have washer and dryer connections ready for you to install your own. We also offer washer and dryer rentals for your convenience.

Yes! Our maintenance team is here to help with any repairs during regular business hours and in most cases are able to complete repair requests within 24 hours. We also offer 24-hour emergency maintenance.

 Please contact our leasing team for specific accessibility needs.

We allow a maximum of 2 people per bedroom, regardless of age. For example, a 2-bedroom townhome may house up to 4 people.

At this time, we do not offer furnished townhomes. All of our homes are rented unfurnished, giving you the flexibility to furnish and decorate your space just the way you like it.

To start an application just click on the Apply Now button on our website or stop by during regular office hours to submit an application in person. 

Applications are processed by a third-party screening company. Most are completed within 24 hours, but processing may take 2–3 business days if we’re waiting on rental or employment verification. 

In addition to a completed application, you will need: Income documents (such as paystubs) and to verify such income through our verification service Government issued photo ID, with ID verification Non-US citizens/permanent residents may also need to provide Visa documents and a supplemental application

The application fee is $150.00 per person which covers the cost of your credit check, background check, income verification and ID verification. Application fees are non-refundable. 

 Once your application is approved a hold deposit of $500 is required to reserve your townhome until your move in date. At move in the hold fee will be applied towards your first months’ rent.

 Our general rental qualifications can be found here.

 We do accept vouchers, however applicants would need to meet all of the rental criteria independently of their voucher.

Yes. A background and credit check are required.

Applicants with prior evictions may still be eligible, depending on how much time has passed, whether the balance has been fully paid, and the strength of their verifiable rental history since the eviction.

Disqualifying factors include: Disqualifying factors include: Fraudulent or incomplete application information Felony or certain misdemeanor criminal convictions History of evictions or unpaid rent-related collections Unsatisfactory credit or rental history Hostile or discourteous behavior during the leasing process

We do not take co-signers or guarantors.  Only resident leaseholders. 

Applicants must jointly make at least 3.3 times the monthly rent in order to qualify.

There are several ways to verify you meet our income requirements. Contact our leasing office and speak to a leasing specialist who can assist you based on your specific circumstances.

All adults living in the townhome must be listed on the lease and meet our rental criteria. 

On-site maintenance and on-site management are two of the perks included with the rent. Here is a list of other items: Access to amenities, Routine pest control, Trash and recycling pickup

This is an important question for most renters. While most townhomes don't list all of their fees on their website, we have opted to be transparent with our pricing, so that you know upfront what the total monthly cost is. Monthly Fees: Water/Sewer: Each townhome is individually metered for water and sewer and services are provided directly through the utility company (City of PSL Utilities) Renters insurance: (We have partnered with E-Renter Plan to offer low cost pre-approved insurance, or you can choose your own rental insurance, as long as it meets the requirements in our rental agreement.) Electricity: Based on usage through the utility company (FPL) Optional: Cable TV: Based on provider. High speed internet: Based on provider.

We love pets, and we know yours is family. We welcome all friendly dogs and cats — with no breed or weight restrictions.

Yes, we do have a dog park!

We allow up to 2 friendly dogs or cats per townhome home.

None! Zero! Big or small we will take them all.

All pets must be fully vaccinated. In addition, all pet owners must register their pets through PetScreening. [link to TLA’s Pet Screening page]. We will also conduct an in-person meet and greet with your pet to make sure they are friendly and do not appear aggressive.

We charge the following for all pets: Pet Fee: A one time, non-refundable fee of $300 per pet Pet Deposit: A one time additional security deposit of $200 Pet Rent: $0. We do not charge pet rent.

Service animals and emotional support animals must register as such through Pet Screening (link) and meet all ADA/HUD requirements for assistance animals.

Appointments are highly encouraged to ensure our leasing specialists are available to conduct the tour and take the time to answer all of your questions.

You can schedule a tour right from our website. Click here to schedule your tour, or you can always give us a call or send a text and our leasing specialists can schedule with you. 

To tour a townhome, you'll just need to bring a valid government-issued ID that includes your photo, such as a driver's license, passport or state ID card. Any adult that is touring along with you will also need a valid ID.

 In addition to our in-person tours, we also offer virtual tours for your convenience. If you are out of state and want to see the townhome before you move, or you can't find time to come in for an in-person tour, we are more than happy to give you a personal virtual tour and answer your questions.